Advantages Of Business Numbers
Often with businesses you find that they get the tricky things correct but let themselves down in different areas. It is all very well having staff with fantastic business presentation skills training and experts in data handling but what about your business phone numbers? Here are a few good reasons why your company should use them.
Voicemail to email – makes sure that if it is of real importance you receive calls that come into the organisation that you can go into any Internet café any where in the world and listen to your phone call messages. Don’t forget however that if you are in a different country and have just looked at your mail that ringing somebody up direct may cost you quite a bit.
Welcome message – A welcome greeting is exactly what it says on the jar allowing the individual calling know they have contacted the correct number and conveying your professionalism. First impressions are a must in any organisation.
Call Queue – “We apologise the person you have called Is busy you are number 20 in the queue”, not something you want to hear but lets you know that the individual you are calling is busy and that you can either hold the line or leave a voicemail. This kind of management can help sort urgent and less urgent calls and also gives you access to a captive audience when it comes to marketing.
Caller options – This type of phone system that is automated but puts the caller in the driving seat, “press 1 for services, 2 for Facilities” etc. Every option can be divided into varying options allowing the customer to get through to exactly who they want.
Hunt group – A hunt group is really helpful as it allows you to direct calls to different people that could deal with the types of enquiries that would be arriving in on that line. Very helpful if you have a big team and need certain individuals to answer calls, will direct to number 1, then number 2, then mobile 3, then voicemail. This helps ensure that potential clients don’t get pushed to the wrong people and get passed around from pillar to post.
Geographic call routing – This is a handy little feature for individuals that do their job within a network of branches or franchises across the country as It will direct to the office nearest to the client that is calling. 0300 numbers are perfect for this.
As with any systems make sure you have a clear idea what you need to get out of your call management, in that way you don’t spend more than you need to. Most organisations are happy to talk about your requirements and get to what you want. Sit down and write out what your business will need before you spend out, call management is fantastic if applied correctly get as much advise as you can, hope this has been of benefit.
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